Responsibilities

• Answer inbound calls from patients and healthcare providers for large hospital networks.
• Provide accurate information and support to medical facilities across the United States.
• Manage patient inquiries and ensure high-quality communication in a fast-paced environment.
• Utilize medical terminology to assist with patient care and operational needs.
• Document calls and maintain accurate records using EMR systems.
• Collaborate with team members to enhance service delivery and improve patient satisfaction.

Requirements

• Must reside within the continental United States or Hawaii.
• Prior experience in a medical or healthcare-related role is required.
• Familiarity with EMR systems and medical terminology is preferred.
• Minimum typing speed of 30 words per minute, assessed during the application process.
• Excellent communication skills and a pleasant speaking voice.
• Ability to work independently in a dedicated, quiet workspace.
• Strong computer skills and reliable internet connection are mandatory.
• Flexibility to work full-time during various shifts, all in Eastern Standard Time (EST).

Benefits

• Work from the comfort of your home with flexible scheduling options.
• Competitive salary with opportunities for career growth.
• Comprehensive training to ensure your success in the role.
• Supportive team environment fostering collaboration and professional development.
• Health and wellness benefits to promote a balanced lifestyle.
• Access to resources and tools to enhance your work experience.