Responsibilities

• Provide exceptional travel support through various communication channels including chat, calls, and emails.
• Stay updated on industry suppliers, popular destinations, and booking systems to offer accurate and timely information to clients.
• Take ownership of customer satisfaction by effectively resolving issues and ensuring a seamless travel experience.
• Collaborate with internal teams to address any challenges faced by travelers, facilitating a smooth process.
• Gather and share valuable feedback with product, design, and engineering teams to improve customer-facing platforms and enhance user experience.
• Work flexible hours from 12 PM to 2 AM to cover U.S. time zones, ensuring continuous support for our clients.

Requirements

• Fluency in English is required; additional languages are a plus.
• Previous experience in customer support or travel consultancy is highly desirable.
• Strong communication skills, with the ability to convey information clearly and effectively.
• Problem-solving skills and the ability to think on your feet in fast-paced situations.
• Ability to work independently and as part of a team in a dynamic environment.
• Must reside in Portugal or be willing to relocate to meet the job requirements.

Benefits

• Competitive salary with performance-based incentives.
• Opportunity to work in a fast-growing company with a strong emphasis on innovation.
• Flexible working hours to accommodate your lifestyle.
• Access to professional development and training opportunities.
• Collaborative work environment with a focus on employee well-being.
• Be part of a team that values feedback and encourages contributions to improve processes.