Responsibilities

• Develop and manage strong relationships with customers to ensure their success and satisfaction with the BetterUp platform.
• Act as a trusted advisor, guiding clients in maximizing the value of our services and solutions.
• Identify opportunities for upselling and cross-selling BetterUp products based on customer needs.
• Monitor customer engagement and gather feedback to improve service delivery and product offerings.
• Collaborate with internal teams to address customer concerns and ensure timely resolution of issues.
• Provide training and support to customers, ensuring they are fully equipped to utilize the platform effectively.
• Analyze customer data and metrics to provide insights and recommendations for enhancing user experience.
• Conduct regular check-ins with customers to assess satisfaction and gather feedback for continuous improvement.

Requirements

• Bachelor’s degree in Business, Management, or a related field.
• Proven experience in customer success, account management, or a related role.
• Strong communication and interpersonal skills, with the ability to build rapport with clients.
• Demonstrated problem-solving skills and the ability to manage multiple customer accounts simultaneously.
• Proficiency in using CRM software and data analysis tools to track customer engagement and success metrics.
• Ability to work collaboratively in a fast-paced, team-oriented environment.
• Passion for helping others and a commitment to customer satisfaction.

Benefits

• Competitive salary and performance-based bonuses.
• Comprehensive health, dental, and vision insurance.
• Generous paid time off and flexible work hours.
• Access to a personal BetterUp Coach and professional development opportunities.
• Engaging and inclusive company culture that values innovation and collaboration.
• Opportunities for career advancement within a rapidly growing organization.