Responsibilities

• Provide advanced technical support for Hospital Patient Monitoring and Ultrasound devices.
• Respond to first line technical inquiries from customers, offering solutions and insights.
• Collaborate with Technical Support and Technology teams to ensure effective service delivery.
• Utilize a First Time Right and End-to-End approach to resolve customer issues efficiently.
• Document all interactions and solutions in the service management system.
• Participate in continuous improvement initiatives to enhance service quality.
• Engage with cross-functional teams to troubleshoot and resolve complex technical issues.
• Stay updated with product knowledge and industry trends to provide accurate information.

Requirements

• Bachelor's degree in Engineering, Biomedical Engineering, or related field.
• Proven experience in technical support or service engineering, preferably in healthcare.
• Strong knowledge of Hospital Patient Monitoring and Ultrasound systems.
• Excellent communication and interpersonal skills to interact with customers effectively.
• Ability to work independently and manage multiple tasks in a remote environment.
• Proficient in using service management and diagnostic tools.
• Willingness to travel occasionally for onsite support if needed.
• Fluency in English is required; additional languages are a plus.

Benefits

• Competitive salary and performance-based incentives.
• Flexible work hours and the opportunity to work remotely.
• Comprehensive health and wellness benefits.
• Access to ongoing training and professional development.
• Collaborative and inclusive work environment.
• Opportunity to make a difference in patients' lives through innovative healthcare solutions.