Responsibilities

• Oversee daily hotel operations to ensure guest satisfaction and operational efficiency.
• Manage staff recruitment, training, and performance evaluations to maintain high service standards.
• Develop and implement operational policies and procedures to enhance service delivery.
• Monitor and analyze hotel performance metrics to identify areas for improvement.
• Ensure compliance with health and safety regulations and maintain a safe environment for guests and staff.
• Manage vendor relationships and negotiate contracts to optimize costs and quality of services.
• Collaborate with marketing and sales teams to promote the hotel and drive occupancy rates.
• Handle guest complaints and feedback promptly and effectively to enhance guest loyalty.

Requirements

• Bachelor's degree in Hospitality Management or a related field.
• Minimum of 5 years of experience in hotel operations, with at least 2 years in a management role.
• Strong leadership and interpersonal skills to motivate and manage a diverse team.
• Exceptional problem-solving abilities and a customer-centric mindset.
• Proficient in hotel management software and Microsoft Office Suite.
• Excellent communication skills, both verbal and written.
• Ability to work flexible hours, including weekends and holidays.

Benefits

• Competitive salary and performance-based bonuses.
• Comprehensive health and dental insurance plans.
• Opportunities for professional development and career advancement.
• Generous employee discounts on hotel stays and dining.
• Dynamic work environment within a luxury boutique setting.
• Paid time off and holidays to promote work-life balance.