Responsibilities

• Establish and maintain long-term strategic partnerships with Axon's larger clients.
• Serve as the primary point of contact for assigned customers, understanding their workflows and operational goals.
• Provide best practices and guidance to clients for effective usage of Axon's products.
• Collaborate with cross-functional teams to communicate customer needs and feedback, influencing product development and enhancements.
• Conduct regular check-ins with clients to assess satisfaction, address concerns, and identify opportunities for growth.
• Analyze customer data to provide insights and strategies for improving client success and product utilization.

Requirements

• Bachelor’s degree in business, communications, or a related field.
• Proven experience in customer success, account management, or a similar role.
• Excellent interpersonal and communication skills, with the ability to foster strong relationships.
• Strong analytical skills to interpret customer data and identify actionable insights.
• Experience working collaboratively with cross-functional teams, demonstrating adaptability and problem-solving abilities.
• Passion for technology and a commitment to helping clients succeed.

Benefits

• Competitive salary and performance-based bonuses.
• Comprehensive health, dental, and vision insurance.
• Flexible work hours and the option for remote work.
• Generous paid time off and holiday leave.
• Professional development opportunities and training programs.
• A supportive and inclusive company culture that values diversity.