Responsibilities

• Serve as the first point of contact for new and existing patients, providing exceptional customer service in a call center environment.
• Answer incoming calls promptly and professionally, addressing patient inquiries and concerns with empathy and understanding.
• Schedule appointments with our network of physical therapists, ensuring a smooth onboarding process for patients.
• Maintain accurate and detailed records of patient interactions and appointments in our system.
• Collaborate with other team members to ensure a seamless patient experience and resolve any issues that may arise.
• Continuously seek to improve processes and enhance the patient onboarding experience through feedback and suggestions.

Requirements

• High school diploma or equivalent; additional education in healthcare or customer service is a plus.
• Proven experience in a customer service or call center role, preferably in a healthcare setting.
• Exceptional communication skills, both verbal and written, with the ability to engage effectively with patients.
• Strong organizational skills with the ability to manage multiple tasks and priorities in a fast-paced environment.
• Proficiency in using computer systems and software for scheduling and record-keeping.
• Ability to work part-time hours, including evenings or weekends, as needed.

Benefits

• Flexible part-time hours to accommodate your schedule.
• Opportunity to work with a dedicated and supportive team focused on improving patient care.
• Comprehensive training and ongoing professional development opportunities.
• Access to innovative technology and resources to enhance your work experience.
• Competitive hourly wage with potential for growth within the organization.
• Health and wellness benefits for eligible employees.