Responsibilities

• Serve as the primary point of contact for new and existing patients, providing exceptional customer service.
• Answer incoming calls and address patient inquiries regarding services and scheduling.
• Schedule appointments with physical therapists in a timely and efficient manner.
• Maintain accurate patient records and ensure all information is up-to-date.
• Collaborate with the clinical team to facilitate smooth onboarding processes for patients.
• Follow up with patients to confirm appointments and address any concerns.
• Provide information about treatment options and assist patients in understanding their care plans.
• Adhere to all company policies and procedures, ensuring compliance with health care regulations.

Requirements

• High school diploma or equivalent; additional education in healthcare or customer service is a plus.
• Proven experience in a customer service role, preferably in a healthcare setting.
• Excellent verbal and written communication skills.
• Ability to work independently and manage time effectively in a fast-paced environment.
• Strong problem-solving skills and a customer-oriented mindset.
• Familiarity with electronic health records (EHR) systems is advantageous.
• Availability to work part-time hours, including evenings and weekends as needed.

Benefits

• Competitive hourly wage with opportunities for growth within the company.
• Flexible work schedule to help maintain a balanced work-life environment.
• Comprehensive training program to equip you with the skills for success.
• Access to company resources, including ongoing professional development.
• Supportive team culture with a focus on collaboration and teamwork.
• Opportunity to make a meaningful impact on patients' lives through quality care.