Responsibilities

• Serve as a key point of contact for TRM customers, providing expert guidance on the deployment and utilization of our platform.
• Collaborate with financial institutions, crypto exchanges, and regulatory bodies to implement and optimize compliance programs.
• Manage a portfolio of strategic accounts, ensuring customer satisfaction and driving platform adoption.
• Conduct training sessions and workshops for clients to educate them on best practices and platform features.
• Analyze customer feedback and usage data to identify opportunities for improvement and enhance the customer experience.
• Act as a liaison between customers and TRM Labs’ product and technical teams to relay customer needs and inform product development.
• Stay updated on industry trends and regulatory changes to provide relevant insights to customers.

Requirements

• Bachelor’s degree in a relevant field such as Business, Finance, or Technology.
• Proven experience in customer support, account management, or deployment roles, preferably within the financial or technology sectors.
• Strong understanding of compliance frameworks and regulations in the financial industry.
• Excellent communication skills, with the ability to convey complex information clearly to various stakeholders.
• Ability to work independently and as part of a collaborative team in a fast-paced environment.
• Proficiency in using customer relationship management (CRM) tools and data analysis software.
• Fluency in English; additional languages relevant to the APAC region are a plus.

Benefits

• Competitive salary and performance-based bonuses.
• Comprehensive health and wellness benefits.
• Opportunities for professional development and career advancement.
• Flexible working hours with the possibility of remote work.
• A dynamic and inclusive workplace culture that values diversity.
• Access to cutting-edge technology and tools to support your work.