Responsibilities

• Serve as the primary point of contact for patients, assisting with administrative and patient coordination tasks.
• Verify insurance details when applicable.
• Manage new patient enrollment and intake processes effectively.
• Answer incoming calls and respond to patient inquiries with professionalism.
• Schedule and reschedule patient appointments efficiently to optimize clinic operations.
• Respond to patient communications via email and text messages promptly.
• Maintain and update patient records utilizing EMR systems, ensuring all information is accurate and secure.
• Guarantee patient confidentiality and adhere to documentation standards.

Requirements

• Fluency in both written and spoken Spanish and English is essential.
• Experience in healthcare processes and familiarity with EMR systems is preferred.
• Strong attention to detail and organizational skills.
• Ability to handle patient interactions with confidence and professionalism.
• Excellent communication and interpersonal skills.
• Proficient in using computers and basic office software.

Benefits

• Health Maintenance Organization (HMO) coverage.
• Competitive salary package.
• Comprehensive government-mandated benefits.
• 13th month pay bonus.
• Night differential pay for evening shifts.
• Internet allowance to support remote work.
• Opportunities for career growth and professional development.