Responsibilities

• Develop and scale the customer advocacy program across the EMEA region.
• Source and activate customer success stories for various marketing campaigns.
• Collaborate with cross-functional teams to orchestrate customer storytelling initiatives.
• Conduct interviews with customers to gather impactful insights and testimonials.
• Manage relationships with key customers to foster long-term advocacy.
• Analyze the effectiveness of advocacy programs and make data-driven adjustments.
• Create engaging content that highlights customer success and aligns with marketing strategies.
• Organize and lead customer advocacy events and initiatives.
• Communicate program updates and successes to stakeholders across the organization.

Requirements

• Bachelor's degree in Marketing, Business, or a related field.
• 5+ years of experience in customer marketing or related roles.
• Proven track record of managing customer advocacy or reference programs.
• Strong interpersonal skills and the ability to build relationships with customers.
• Excellent written and verbal communication skills.
• Creative thinker with the ability to craft compelling stories from customer insights.
• Data-driven mindset with experience in analyzing marketing metrics and KPIs.
• Ability to work independently and manage multiple projects simultaneously.
• Familiarity with marketing automation tools and CRM software.

Benefits

• Competitive salary with performance-based bonuses.
• Flexible working hours and remote work options.
• Comprehensive health and wellness benefits.
• Professional development opportunities and training programs.
• Generous vacation policy to promote work-life balance.
• Inclusive and diverse workplace culture.
• Access to cutting-edge technology and tools.
• Opportunities for career advancement within a growing company.