Responsibilities

• Manage the full lifecycle of enterprise SaaS and cloud deployments, overseeing all phases from scoping and planning to cut-over and stabilization.
• Act as the primary liaison between customers and internal teams, facilitating communication and ensuring successful project execution.
• Utilize project management skills to coordinate cross-functional teams including Product, Engineering, and Professional Services.
• Analyze data to assess project performance and provide insights to stakeholders, ensuring alignment with business objectives.
• Champion customer advocacy by understanding their needs and translating them into scalable, AI-enabled solutions.
• Support the launch of new offerings and enhancements to existing products, contributing to the company's strategic goals.
• Ensure that customers achieve successful outcomes and can serve as references for our solutions.
• Continuously improve processes and methodologies to enhance customer experience and operational efficiency.

Requirements

• Bachelor’s degree in Business, Computer Science, or a related field.
• Proven experience in customer service, project management, or a related role in SaaS or cloud environments.
• Strong analytical skills, with the ability to interpret data and make informed decisions.
• Excellent communication and interpersonal skills, capable of working with diverse teams and stakeholders.
• Detail-oriented with exceptional organizational skills and the ability to manage multiple projects simultaneously.
• Familiarity with AI, cloud technologies, and data platforms is a plus.
• Ability to thrive in a fast-paced, dynamic environment while maintaining a focus on customer satisfaction.

Benefits

• Competitive salary and performance-based bonuses.
• Comprehensive health, dental, and vision insurance packages.
• Flexible work hours and remote work options.
• Professional development opportunities and support for continuous learning.
• Collaborative and inclusive company culture that values diversity and teamwork.
• Access to cutting-edge technologies and innovative projects.
• Employee wellness programs and work-life balance initiatives.