Responsibilities

• Own retention and growth strategy by developing and executing multi-year account plans that align company capabilities with customer objectives.
• Drive Gross Revenue Retention (GRR) and Net Revenue Retention (NRR) by proactively mitigating churn risk across assigned verticals.
• Lead executive stakeholder engagement by building, mapping, and managing relationships with senior and C-level executives.
• Craft and execute data-driven account strategies to enhance customer satisfaction and drive measurable outcomes.
• Negotiate complex renewals and upsells to maximize customer value and revenue growth.
• Collaborate cross-functionally with teams to ensure the delivery of key performance indicators and program impact.
• Act as a trusted advisor and domain expert, translating customer insights into actionable plans.
• Identify opportunities for network growth and adoption of services to enhance customer experience.

Requirements

• Bachelor's degree in Business, Marketing, or a related field.
• Minimum of 5 years of experience in customer success, account management, or a similar role.
• Proven track record of managing executive-level relationships and driving customer retention.
• Strong analytical skills with the ability to interpret data and make strategic recommendations.
• Excellent negotiation and communication skills.
• Experience in developing and implementing customer success strategies.
• Ability to work independently with a high level of autonomy.
• Passion for improving customer experiences and outcomes.

Benefits

• Competitive salary with performance-based bonuses.
• Comprehensive health, dental, and vision insurance.
• Retirement savings plan with company matching.
• Flexible work hours and remote work options.
• Professional development opportunities and ongoing training.
• Supportive and inclusive company culture that values diversity.
• Generous paid time off and holiday leave.