Responsibilities

• Act as the primary point of contact for public sector clients, ensuring their success and satisfaction with our platform.
• Develop and maintain strong relationships with key stakeholders and decision-makers within client organizations.
• Identify and understand client needs, challenges, and goals to provide tailored solutions and services.
• Collaborate with the sales team to facilitate smooth transitions from sales to onboarding.
• Conduct regular check-ins and business reviews with clients to assess satisfaction and identify opportunities for upselling or cross-selling.
• Lead training sessions and workshops for clients to enhance their understanding and usage of our platform.
• Gather client feedback and collaborate with product teams to influence future product enhancements.
• Monitor customer health metrics and proactively address any issues or concerns.
• Stay updated on industry trends and the competitive landscape to provide strategic insights and value to clients.

Requirements

• Bachelor’s degree in Business, Communications, or a related field.
• 5+ years of experience in customer success, account management, or a related role, preferably in the public sector.
• Proven ability to build and maintain strong client relationships.
• Excellent communication and interpersonal skills, with a focus on customer engagement and satisfaction.
• Strong analytical and problem-solving abilities to understand client needs and provide effective solutions.
• Experience with workflow automation platforms or related technology preferred.
• Ability to work independently and as part of a remote team, with strong time management skills.
• Familiarity with project management tools and CRM software.
• Availability to work in Eastern Standard Time (EST) time zone.

Benefits

• Competitive salary and performance-based bonuses.
• Flexible remote work environment with a focus on work-life balance.
• Comprehensive health, dental, and vision insurance.
• Generous paid time off and holidays.
• Professional development opportunities and support for ongoing education.
• A collaborative and inclusive company culture that values diversity and individual growth.
• Access to cutting-edge technology and tools to enhance your work.