About the Role

Are you energized by providing an excellent customer experience and sharing your knowledge to help people solve their problems? We’re looking for a Product Support Specialist to join our Support team at Thinkific. In this role, you will be at the forefront of our customer interactions, helping users navigate our platform and ensuring they achieve their learning goals.

Responsibilities

• Provide exceptional customer support through various channels including email, chat, and phone.
• Diagnose and troubleshoot customer issues related to our learning commerce platform.
• Educate customers on the features and functionality of our platform to enhance their experience.
• Collaborate with cross-functional teams to relay customer feedback and help improve product offerings.
• Document support interactions and maintain accurate records of customer communications.
• Continuously learn about new features and updates to provide the most accurate support.

Requirements

• Proven experience in a customer support role, preferably in the tech industry.
• Strong communication skills with the ability to explain technical concepts to non-technical users.
• Empathy and a genuine desire to help others succeed.
• Ability to work collaboratively in a team-oriented environment.
• Strong problem-solving skills and attention to detail.
• Familiarity with online learning platforms or e-commerce is a plus.

Benefits

• Competitive salary and performance-based bonuses.
• Comprehensive benefits package including health, dental, and vision coverage.
• Generous paid time off policy and flexible working hours.
• Opportunity for professional development and career growth.
• Collaborative and inclusive work environment with a focus on team success.
• Work with a passionate team dedicated to making a positive impact in online education.