Overview

Smartling is an AI-native translation platform transforming the global reach of some of the world's largest brands. Our innovative approach has earned us a spot as #3 on Fast Company's Most Innovative Companies list. With the backing of Battery Ventures, we are rapidly scaling our operations, integrating AI into the core of our services.

Responsibilities

• Engage with customers to ensure successful onboarding and adoption of Smartling solutions.
• Monitor customer health and retention metrics to proactively address issues and enhance customer satisfaction.
• Collaborate with Sales, Marketing, Professional Services, and Product teams to align customer objectives with our offerings.
• Conduct regular check-ins and reviews with customers to assess their usage, gather feedback, and identify opportunities for deeper engagement.
• Develop strategies to drive product utilization and enhance the customer experience.
• Provide training and resources to help customers leverage Smartling's platform effectively and achieve their business goals.
• Act as the primary point of contact for customer inquiries and resolutions, ensuring a seamless experience.
• Document customer interactions and feedback to inform product development and service enhancements.

Requirements

• Bachelor's degree or equivalent experience in a customer-facing role, preferably in technology or SaaS.
• Proven track record in customer success, account management, or a related field.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers.
• Strong analytical skills to assess customer health and develop actionable insights.
• Self-motivated and able to work independently in a remote environment.
• Familiarity with project management and customer relationship management tools.
• Passion for technology and a desire to help customers achieve success.

Benefits

• Competitive salary and comprehensive benefits package.
• Flexible work-from-home arrangements.
• Opportunities for professional growth and development within a fast-paced environment.
• Collaborative and inclusive company culture that values innovation.
• Access to cutting-edge technology and tools.
• Work with a talented team and contribute to a forward-thinking company.