Responsibilities

• Provide exceptional support to customers using our educational platforms in Canadian French.
• Respond to customer inquiries through various channels including email, chat, and phone.
• Diagnose and resolve technical issues, ensuring customer satisfaction and retention.
• Collaborate with cross-functional teams to enhance product features and address customer feedback.
• Document support interactions and maintain accurate records in our systems.
• Assist in creating user manuals and training materials for clients.
• Stay updated on product knowledge and industry trends to provide accurate information.

Requirements

• Bilingual in Canadian French and English, with excellent verbal and written communication skills.
• Experience in technical support or customer service, preferably in the education technology sector.
• Strong troubleshooting skills and a passion for problem-solving.
• Ability to work independently and manage multiple tasks in a fast-paced environment.
• Proficient in using support ticketing systems and CRM software.
• A degree or equivalent experience in a relevant field is preferred.

Benefits

• Competitive salary and performance-based bonuses.
• Flexible work hours and remote work opportunities.
• Comprehensive health and wellness benefits.
• Professional development and training programs to enhance your skills.
• Collaborative and inclusive company culture focused on innovation.
• Opportunities for advancement within a growing organization.