Responsibilities

• Act as a key point of contact for customers, ensuring their needs are met and expectations exceeded.
• Develop and maintain strong relationships with clients to facilitate communication and trust.
• Provide tailored guidance and support to customers on utilizing D2L's solutions effectively.
• Monitor customer engagement and satisfaction metrics, proactively addressing any issues to enhance the customer experience.
• Collaborate with internal teams to advocate for customer needs and influence product development.
• Conduct training sessions and workshops to educate customers on best practices and features of D2L's platform.
• Identify opportunities for upselling and cross-selling D2L services that can benefit customers.
• Document customer feedback and success stories to help improve the overall customer journey.

Requirements

• Bachelor's degree in a related field or equivalent experience.
• Proven experience in customer success, account management, or a similar role within the technology or education sectors.
• Strong communication and interpersonal skills, with the ability to build rapport with diverse customers.
• Ability to analyze customer data and metrics to drive actionable insights.
• Proficiency with CRM software and other customer management tools.
• Strong problem-solving skills and a proactive approach to addressing customer needs.
• Experience in training or coaching is a plus.
• Willingness to adapt to a fast-paced and evolving work environment.

Benefits

• Competitive salary and performance-based bonuses.
• Flexible working hours and the opportunity to work remotely.
• Comprehensive health, dental, and vision insurance plans.
• Professional development opportunities to enhance skills and career growth.
• A dynamic and inclusive work culture that values innovation and collaboration.
• Generous paid time off and holiday leave.
• Access to the latest tools and technology to support your work.