Responsibilities

• Serve as the primary contact for families seeking senior care solutions and provide them with a supportive and informative experience.
• Handle inbound, pre-screened leads from a home office, ensuring adherence to a scheduled shift.
• Conduct thorough consultation calls with families to understand their unique needs and preferences in senior care.
• Educate families about tailored senior care options, assisting them in finding suitable senior living communities or home care services.
• Act as a liaison between families and care providers after completing a comprehensive 4-week training program.
• Meet or exceed daily performance benchmarks related to inbound and outbound calls to ensure high-quality service.

Requirements

• High school diploma or equivalent; a degree in a related field is preferred.
• Proven experience in sales or customer service, preferably in a remote environment.
• Exceptional communication skills, both verbal and written, with the ability to empathize and connect with families.
• Strong organizational skills and the ability to manage time effectively to meet performance metrics.
• Proficient in using technology, including CRM systems and basic office software.
• Ability to work independently and as part of a team, demonstrating a proactive approach to problem-solving.

Benefits

• Flexible remote work environment, allowing you to maintain a work-life balance.
• Comprehensive training program to equip you with the knowledge and skills needed to succeed.
• Competitive salary with performance-based incentives.
• Opportunity to make a meaningful impact in the lives of families seeking senior care.
• Health and wellness benefits, including medical, dental, and vision insurance.
• Supportive team culture focused on collaboration and professional development.