Responsibilities

• Act as the first point of contact for customers using our fleet management software, providing timely and accurate technical support.
• Assist customers in understanding the features and functionalities of the product, ensuring they maximize their use of the software.
• Troubleshoot and resolve technical issues, escalating more complex problems to higher-level support when necessary.
• Maintain documentation of customer interactions and technical issues resolved to improve support processes.
• Work closely with the Customer Support team to enhance the overall customer experience and contribute to team goals.
• Stay updated on product changes and enhancements to provide relevant information to customers.
• Gather customer feedback and relay insights to the product team for continuous improvement.

Requirements

• Proven experience in a customer support or technical support role, preferably in a software or technology environment.
• Strong understanding of fleet management software or similar technical products.
• Excellent problem-solving skills and the ability to think analytically to resolve customer issues.
• Exceptional communication skills, both written and verbal, with a focus on customer satisfaction.
• Ability to work independently in a remote setting while being a collaborative team member.
• Proficiency in using support ticketing systems and other customer support tools.
• A proactive attitude and willingness to learn about new technologies and product features.

Benefits

• Competitive salary and comprehensive benefits package including health, dental, and vision coverage.
• Flexible working hours with the opportunity to work remotely from anywhere in the UK.
• Access to professional development opportunities and training programs.
• Engaging company culture focused on innovation, collaboration, and employee well-being.
• Join a rapidly growing company that values its employees and offers opportunities for career advancement.
• Participate in team-building activities and company events that foster a sense of community.