About the Role

The Technical Consultant will play a crucial role in establishing and nurturing partnerships with Ramp customers. This position serves as a vital link between our customers and internal technical teams, ensuring that the technical needs of our clientele are met with excellence. In collaboration with the Customer Activation and Account Management teams, you will help facilitate the onboarding process and ongoing support for our Oracle Cloud solutions.

Responsibilities

• Act as the primary technical liaison between Ramp customers and internal teams.
• Analyze customer requirements and provide tailored Oracle Cloud solutions to meet their business needs.
• Collaborate with cross-functional teams to ensure seamless integrations and successful customer experiences.
• Provide training and support to customers on the use of our Oracle Cloud solutions.
• Monitor and report on customer satisfaction and performance metrics.
• Assist in troubleshooting and resolving technical issues promptly.
• Participate in the development of best practices and improvement initiatives for customer engagement.
• Continuously assess and refine processes to enhance customer experiences and drive growth.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Proven experience in a technical consulting role, particularly with Oracle Cloud solutions.
• Strong understanding of cloud technologies and infrastructure.
• Excellent problem-solving skills and the ability to think critically under pressure.
• Exceptional communication and interpersonal skills.
• A proactive approach with strong attention to detail.
• Ability to work collaboratively in a fast-paced environment.

Benefits

• Competitive salary and performance-based bonuses.
• Comprehensive health and wellness benefits.
• Opportunities for professional development and career advancement.
• Flexible work hours and remote working options.
• Innovative and inclusive company culture.
• Access to cutting-edge tools and technologies.