About the Role

As a Mid-Market Technical Consultant at Ramp, you will play a crucial role in establishing and nurturing partnerships with our customers. Your primary responsibility will be to act as a liaison between customers and our internal technical teams, ensuring smooth communication and effective solutions. You will collaborate closely with Customer Activation and Account Management teams to enhance customer experiences and drive value from our platform.

Responsibilities

• Engage with mid-market customers to understand their needs and provide tailored solutions that leverage Ramp's technology.
• Work collaboratively with internal teams to resolve technical issues and improve product offerings based on customer feedback.
• Conduct training sessions and workshops for customers to optimize their use of Ramp's services.
• Analyze customer data to identify trends, risks, and opportunities for improvement.
• Support the onboarding process for new clients, ensuring a seamless transition to our platform.
• Monitor customer satisfaction and proactively address any concerns to enhance retention.
• Act as a subject matter expert on Ramp's features and capabilities, providing insights to both customers and internal teams.

Requirements

• Bachelor's degree in a relevant field or equivalent practical experience.
• Proven experience in a technical consulting or customer-facing role, preferably in finance or technology sectors.
• Strong analytical skills with the ability to translate complex technical concepts into simple, actionable solutions.
• Excellent communication and interpersonal skills, with a knack for building relationships.
• Self-motivated and able to work independently as well as part of a team.
• Familiarity with financial operations and technology solutions is a plus.

Benefits

• Competitive salary with performance-based bonuses.
• Comprehensive health benefits including medical, dental, and vision coverage.
• Generous vacation policy and paid time off to promote work-life balance.
• Opportunities for professional development and career advancement.
• A dynamic and inclusive work environment where your ideas are valued.
• Flexible work arrangements, including remote working options.