Responsibilities

• Develop and lead the customer advocacy program to enhance brand awareness and drive engagement.
• Collaborate with Sales, Marketing, and Customer Success teams to identify potential customer advocates.
• Create compelling narratives that showcase the impact of Skillsoft’s platform on business performance.
• Utilize customer feedback and outcomes to craft case studies, testimonials, and other marketing collateral.
• Manage relationships with customer advocates, ensuring they are engaged and supported.
• Analyze and report on the effectiveness of advocacy initiatives and programs.
• Host advocacy events, webinars, and other formats to amplify customer voices.
• Stay updated on industry trends and competitor activities to ensure the advocacy program remains relevant and effective.

Requirements

• Bachelor’s degree in Marketing, Business, or a related field.
• 5+ years of experience in customer advocacy, marketing, or related roles.
• Strong storytelling skills with the ability to translate complex customer experiences into engaging narratives.
• Excellent communication skills, both written and verbal.
• Proven track record of developing successful advocacy programs.
• Ability to work collaboratively across teams and manage multiple projects simultaneously.
• Familiarity with customer success metrics and the ability to analyze data to inform strategies.
• Creative mindset with a passion for customer success and engagement.

Benefits

• Competitive salary and performance-based bonuses.
• Comprehensive health, dental, and vision insurance.
• Generous paid time off and holidays.
• Opportunities for professional development and career advancement.
• Flexible work environment with remote work options.
• Access to training and development programs to enhance skills and knowledge.
• Collaborative and inclusive workplace culture.