Responsibilities

• Act as the primary point of contact for patients, providing support for non-billing-related inquiries.
• Assist patients with updates on test statuses, resolving patient portal login issues, and answering questions regarding testing services.
• Coordinate redraws for blood samples as needed and ensure patients are informed throughout the process.
• Manage inbound calls and live chat inquiries to deliver prompt and effective assistance to patients.
• Collaborate with cross-functional teams to address and resolve patient inquiries and concerns efficiently.
• Maintain accurate and detailed records of patient interactions using Salesforce CRM to ensure continuity of care.
• Identify potential issues and escalate them appropriately to ensure timely resolutions.

Requirements

• High school diploma or equivalent; a degree in healthcare or a related field is a plus.
• Previous experience in customer service or healthcare support is preferred.
• Excellent communication and interpersonal skills, with a strong ability to empathize with patients.
• Highly organized with strong attention to detail to manage multiple tasks effectively.
• Proficiency in using CRM software, particularly Salesforce, is a plus.
• Ability to work collaboratively in a team-oriented environment.
• Passion for making a positive impact in patients' lives and a commitment to providing top-notch service.

Benefits

• Competitive salary with opportunities for performance-based bonuses.
• Comprehensive health, dental, and vision insurance plans.
• Generous paid time off and holiday schedule to promote work-life balance.
• 401(k) retirement plan with employer matching contributions.
• Ongoing training and professional development opportunities to enhance your skills.
• Supportive and inclusive work culture that values employee well-being.
• Opportunity to make a meaningful difference in the lives of patients.