Responsibilities

• Own the success and retention of high-value accounts within Southeast Asia.
• Act as a trusted advisor, providing strategic guidance to executive stakeholders.
• Drive measurable business outcomes through effective planning, adoption strategies, and ownership of renewals.
• Navigate complex customer environments, exercising strong judgment and communication skills.
• Collaborate with multiple stakeholder groups to maintain alignment and momentum in initiatives.
• Balance strategic planning with hands-on execution to achieve customer objectives.
• Identify opportunities for growth and improvement within client accounts.
• Foster relationships with key decision-makers and influencers in client organizations.
• Monitor customer health metrics and proactively address any issues to ensure satisfaction.

Requirements

• Bachelor's degree in Business, Marketing, or related field.
• 5+ years of experience in customer success, account management, or a related field.
• Proven track record of managing complex accounts and driving successful outcomes.
• Strong executive-level communication skills, both written and verbal.
• Ability to work in a fast-paced environment and manage multiple projects simultaneously.
• Demonstrated problem-solving skills and ability to navigate ambiguity.
• Strong interpersonal skills with a focus on building lasting relationships.
• Experience with Apple products and services is a plus.

Benefits

• Competitive salary and performance-based bonuses.
• Flexible work arrangements promoting work-life balance.
• Comprehensive health and wellness benefits.
• Opportunities for professional development and growth.
• Access to a supportive and collaborative team culture.
• Work in an organization that values innovation and creativity.
• Engagement in company-wide events and initiatives fostering teamwork.