Responsibilities

• Provide immediate support and assistance to veterans in crisis, ensuring their safety and well-being.
• Utilize active listening and problem-solving skills to assess the needs of callers and offer appropriate resources.
• Document interactions accurately and maintain confidentiality in all communications.
• Collaborate with team members and external agencies to facilitate follow-up care for veterans.
• Participate in training and professional development programs to continuously improve service delivery.
• Engage in community outreach initiatives to raise awareness about available resources for veterans.

Requirements

• High school diploma or equivalent; additional education in psychology, social work, or a related field is a plus.
• Previous experience in customer service or crisis intervention is highly desirable.
• Strong communication skills, both verbal and written, with an empathetic approach to support.
• Ability to work effectively in a fast-paced, dynamic environment while maintaining composure under pressure.
• Proficient in using computer systems and technology for documentation and communication purposes.
• Must be available to work flexible hours, including evenings and weekends, as needed.

Benefits

• Competitive salary with opportunities for overtime and advancement.
• Comprehensive benefits package, including health, dental, and vision insurance.
• Generous paid time off, including vacation, sick leave, and holidays.
• Retirement savings plan with employer matching contributions.
• Access to professional development and training resources to enhance career growth.
• Supportive work environment that values diversity and inclusion.