About Your New Role

We are seeking a Sales Support Manager to play a pivotal role in our Customer Success team. This position will serve as a dedicated partner to our Customer Success Managers (CSMs), concentrating on complex and high-value renewals and expansions. The ideal candidate will excel in detail-oriented tasks and enjoy managing the operational and analytical aspects of the sales process.

Responsibilities

• Collaborate with Customer Success Managers to support customer renewals and expansions.
• Analyze customer data and provide insights to enhance customer relationships and maximize growth opportunities.
• Prepare detailed reports and presentations for internal and external stakeholders.
• Manage and streamline processes and workflows related to customer support and sales operations.
• Act as a bridge between the sales and customer success teams to ensure alignment and efficiency.
• Identify opportunities for improvement in customer success strategies and operational processes.
• Maintain a comprehensive understanding of our SaaS platform and services to effectively assist CSMs and clients.

Requirements

• Bachelor’s degree in Business Administration, Sales, or a related field.
• 3+ years of experience in a sales support, customer success, or related role.
• Strong analytical skills with the ability to interpret data and provide actionable insights.
• Excellent communication and interpersonal skills.
• Proficiency in CRM software and other sales-related tools.
• Detail-oriented with strong organizational skills to manage multiple projects simultaneously.
• Ability to work independently in a remote setting with a proactive approach.

Benefits

• Competitive salary with performance-based incentives.
• Flexible working hours and a fully remote work environment.
• Comprehensive health and wellness benefits.
• Opportunities for professional growth and development.
• Collaborative and supportive team culture focused on innovation and success.