About the Role

We are looking for a dedicated and skilled Technical Customer Success Manager to take ownership of our most strategic enterprise accounts. This position is not temporary or project-based; you will be the long-term steward of the customer relationship, responsible for driving adoption, ensuring performance, and achieving ongoing outcomes. As an embedded partner, you will collaborate closely with customer product, engineering, and operations teams to design, deploy, and continuously optimize solutions on our platform.

Responsibilities

• Take full ownership of enterprise customer accounts, acting as the primary point of accountability for adoption, performance, and growth.
• Collaborate effectively with customer product and engineering teams to design, deploy, and scale tailored solutions on our platform.
• Become a subject matter expert on our platform, gaining in-depth knowledge of its capabilities and limitations.
• Drive user adoption through proactive engagement and support, ensuring customers realize the full value of our solutions.
• Monitor customer performance metrics and implement strategies to enhance operational efficiency and reduce defects.
• Foster strong relationships with key stakeholders within client organizations to understand their business needs and objectives.
• Advocate for customer feedback within the organization to influence future product enhancements and services.

Requirements

• Proven experience in a customer success or technical account management role, particularly within an enterprise environment.
• Strong technical aptitude and the ability to understand complex systems and processes.
• Excellent problem-solving skills and the ability to work collaboratively with cross-functional teams.
• Exceptional communication and interpersonal skills to build relationships with diverse stakeholders.
• Ability to manage multiple accounts simultaneously while maintaining a focus on delivering results.
• A proactive and customer-centric mindset with a passion for ensuring customer success.
• Experience with data analysis and metrics tracking for customer performance improvement.

Benefits

• Competitive salary and performance-based incentives.
• Comprehensive health benefits package.
• Opportunities for professional development and growth within the organization.
• Flexible work environment with remote work options available.
• Collaborative and innovative team culture that values your contributions.