Job Summary

As a member of our Customer Experience team, the Director of Data Analytics plays a pivotal role in driving the creation and delivery of key executive and health plan management reports. This position provides critical analytical insights that enable informed decision-making regarding enrollment, utilization, and operational performance. You will be responsible for spearheading analytic engagement across various departments, ensuring collaboration with teams such as IT, Finance, Actuarial, Claims, Call Centers, and Utilization and Care Management.

Responsibilities

• Design and develop analytical reporting tools to efficiently measure, monitor, and communicate clinical, operational, and financial results.
• Lead end-to-end efforts to establish a comprehensive set of actionable reporting metrics, dashboards, and scorecards focused on market share growth and enhancing the Molina member and provider experience.
• Support and provide insightful provider/contract and value-based analytics.
• Manage and mentor data analytic staff to assist in the development and execution of both standard and ad-hoc reporting.
• Monitor and analyze trends in member engagement and satisfaction to inform strategic decisions.
• Collaborate with various stakeholders to ensure alignment on analytics initiatives and reporting requirements.

Requirements

• Bachelor's degree in Data Science, Analytics, Statistics, or a related field; Master’s degree preferred.
• Proven experience in data analytics, preferably within the healthcare sector.
• Strong understanding of customer experience metrics and reporting.
• Excellent analytical and problem-solving skills with the ability to present complex data in a clear and concise manner.
• Experience with data visualization tools and reporting software.
• Exceptional leadership and communication skills, with the ability to collaborate effectively with diverse teams.

Benefits

• Competitive salary and performance-based bonuses.
• Comprehensive health benefits, including medical, dental, and vision coverage.
• Generous paid time off and flexible working arrangements.
• Opportunities for professional development and career advancement.
• A supportive and inclusive work environment that values diversity.