Responsibilities

• Act as the primary point of contact for health plan clients in the Great Lakes region, ensuring their satisfaction and success with our healthcare technology solutions.
• Develop and maintain strong relationships with key stakeholders, understanding their needs and providing tailored solutions.
• Collaborate with cross-functional teams to ensure client requirements are met, including product development, support, and sales.
• Monitor client health metrics and proactively address any issues to drive retention and satisfaction.
• Guide clients through onboarding processes and provide training to maximize product utilization and value.
• Gather client feedback and share insights to inform product enhancements and service improvements.
• Stay informed about industry trends and developments, leveraging this knowledge to provide strategic advice to clients.

Requirements

• Bachelor's degree in business, healthcare administration, or related field.
• Proven experience in customer success, account management, or a similar role within the healthcare technology sector.
• Strong understanding of health plans and the healthcare landscape in the Great Lakes region.
• Exceptional communication and interpersonal skills, with the ability to build rapport with clients and internal teams.
• Demonstrated problem-solving skills and the ability to manage multiple projects simultaneously.
• Proficiency in CRM software and other relevant tools.
• Self-motivated with a proactive approach to client management and service delivery.

Benefits

• Competitive salary with performance-based incentives.
• Comprehensive health benefits including medical, dental, and vision coverage.
• 401(k) plan with company matching to help you save for the future.
• Generous paid time off and flexible work options to promote work-life balance.
• Opportunities for professional development and career advancement.
• Access to innovative tools and resources to enhance your productivity.
• A dynamic and inclusive company culture that values employee contributions and well-being.