Responsibilities

• Serve as the primary relationship owner for a portfolio of Mid-Market clients in the Film and Television sector post-onboarding.
• Drive feature adoption and account growth by proactively engaging clients and understanding their needs.
• Ensure long-term client satisfaction by providing high-quality support and tailored solutions.
• Collaborate closely with Paymasters, Implementation teams, Labor Relations, and RevOps to deliver a seamless client experience.
• Act as a strategic lead for both union and non-union productions, guiding clients through the complexities of production finance.
• Monitor and analyze client metrics to identify opportunities for improvement and growth.
• Provide feedback to product teams based on client insights to enhance product offerings.

Requirements

• Bachelor's degree in a relevant field or equivalent experience.
• 3+ years of experience in customer success or account management, preferably in the film, television, or tech industries.
• Strong understanding of production finance and the unique challenges faced by clients in this sector.
• Exceptional communication and interpersonal skills, with a proven ability to build relationships.
• Ability to manage multiple accounts and projects simultaneously, while providing a high level of attention to detail.
• Experience with CRM software and customer success tools.
• A proactive and strategic mindset, with a passion for client advocacy.

Benefits

• Competitive salary and performance-based bonuses.
• Remote work flexibility with a supportive team environment.
• Comprehensive health benefits, including medical, dental, and vision plans.
• Generous paid time off and holiday schedule.
• Opportunities for professional development and career growth.
• A dynamic work culture that embraces innovation and creativity.