Job Description

We are seeking a dedicated Managed Care Customer Service Representative to enhance our team. This in-office role focuses on delivering exceptional service to customers, retail staff, and insurance providers. You will be instrumental in providing clear and accurate information regarding invoices and outstanding balances, ensuring a seamless experience for all parties involved.

Responsibilities

• Handle incoming calls from customers regarding past due accounts and collection inquiries.
• Conduct conference calls with customers and insurance companies to clarify responsible parties for outstanding balances.
• Offer payment solutions and options to customers, facilitating easy resolution of their accounts.
• Maintain detailed notes in our Point of System to effectively communicate case statuses and actions taken.
• Collaborate with retail personnel to assist with any inquiries related to customer accounts and billing issues.
• Provide guidance and support to customers in understanding their financial obligations and options available to them.
• Continuously seek to improve customer service processes and contribute to overall team objectives.

Requirements

• High school diploma or equivalent; some college coursework in business or related fields is a plus.
• Proven experience in customer service or related role, preferably in a healthcare or retail environment.
• Strong communication skills, both verbal and written, with an ability to convey complex information clearly.
• Excellent problem-solving skills and attention to detail.
• Ability to work independently as well as part of a team in a fast-paced environment.
• Familiarity with billing systems and insurance processes is advantageous.

Benefits

• Competitive salary with opportunities for performance-based bonuses.
• Comprehensive health benefits, including medical, dental, and vision coverage.
• Generous paid time off policy and paid holidays.
• 401(k) retirement plan with company match.
• Employee discounts on eye care products and services.
• Continuous training and professional development opportunities to help you grow in your career.