Responsibilities

• Act as a trusted advisor to executive leadership, providing insights and recommendations to drive strategic alignment across operations and customer success.
• Lead strategic initiatives that integrate data analysis with operational strategies, enhancing the effectiveness of global customer operations.
• Collaborate with cross-functional teams including Customer Success, Managed Services, Tax, and Customer Support to identify opportunities for process optimization.
• Analyze performance metrics to inform decision-making and facilitate continuous improvement strategies within the Global Customer Office.
• Support the development and execution of operational strategies that enhance customer engagement and satisfaction.
• Foster a culture of collaboration and innovation, encouraging teams to share insights and best practices in service delivery.

Requirements

• Bachelor's degree in Business Administration, Management, or a related field; Master's degree preferred.
• Minimum of 10 years of experience in business operations, customer success, or related roles, with a demonstrated history of strategic leadership.
• Proven ability to analyze complex data and translate findings into actionable strategies.
• Strong interpersonal and communication skills, capable of engaging with executive leadership and cross-functional teams.
• Experience in the Human Capital Management (HCM) sector is a plus.
• Ability to thrive in a fast-paced, dynamic environment while managing multiple priorities.

Benefits

• Competitive salary and performance-based bonuses.
• Comprehensive benefits package including health, dental, and vision insurance.
• Generous paid time off and flexible work arrangements.
• Opportunity for professional growth and development through training and mentorship programs.
• Collaborative work environment that fosters innovation and supports work-life balance.
• Employee recognition programs that celebrate achievements and contributions.