Responsibilities

• Manage the full commercial order lifecycle for customers and distributors.
• Process inbound purchase orders in ERP (Oracle) and CRM (SFDC) systems.
• Validate purchase order accuracy against pricing, terms, and product configuration, ensuring timely processing within defined SLAs.
• Handle order modifications, cancellations, and communicate backorder information effectively.
• Support end-of-quarter volume surges with heightened responsiveness and availability.
• Initiate and oversee Return Merchandise Authorization (RMA) requests until resolution.
• Collaborate with third-party logistics and logistics partners to address shipment exceptions and delivery escalations.
• Maintain clear communication with customers and sales teams throughout the order and return processes.
• Accurately enter and maintain customer master data, ensuring up-to-date ship-to, bill-to, and contact records.

Requirements

• Proven experience in customer service or order management roles.
• Familiarity with ERP and CRM systems, particularly Oracle and Salesforce.
• Strong attention to detail and ability to manage multiple tasks effectively.
• Excellent communication skills, both written and verbal.
• Ability to work collaboratively within cross-functional teams.
• Problem-solving mindset and ability to work under pressure.
• Proficiency in Microsoft Office Suite.

Benefits

• Competitive salary and performance-based bonuses.
• Comprehensive health, dental, and vision insurance plans.
• Generous paid time off and holiday policies.
• Opportunities for professional development and career advancement.
• A positive and inclusive work environment.
• Flexible working hours with potential remote work options.