Responsibilities

• Provide expert technical support to customers using ZOLL's medical devices and software, ensuring high levels of customer satisfaction.
• Diagnose and troubleshoot product issues effectively and efficiently, documenting all interactions and solutions in the support system.
• Assist in the training of customers on the proper use and maintenance of ZOLL products, enhancing their overall experience.
• Collaborate with other departments, including engineering and product management, to escalate issues and contribute to product improvements.
• Stay updated on product knowledge and industry best practices through continuous training and professional development.
• Participate in the development of support documentation and training materials to enhance customer self-service options.

Requirements

• Bachelor’s degree in a related field or equivalent experience in technical support or customer service.
• Strong understanding of medical devices, particularly in cardiopulmonary and respiratory care.
• Excellent communication skills, both verbal and written, with the ability to clearly convey technical information to non-technical users.
• Proven problem-solving skills and the ability to work independently in a remote or hybrid environment.
• Experience with customer relationship management (CRM) systems and technical support tools.
• Ability to work in a fast-paced environment and handle multiple priorities effectively.

Benefits

• Competitive salary with performance-based bonuses.
• Comprehensive health, dental, and vision insurance plans.
• Flexible working hours with hybrid and remote work options available.
• Generous paid time off and holiday policies to support work-life balance.
• Professional development opportunities, including training and certifications.
• Join a passionate team dedicated to improving patient outcomes and saving lives through innovative medical technologies.