Responsibilities

• Deliver exceptional customer service to internal and external stakeholders.
• Manage and process customer orders from entry through successful delivery and invoicing.
• Provide proactive updates on shipment status, delivery schedules, and order progress.
• Resolve customer disputes efficiently and effectively.
• Monitor customer orders to ensure timely and accurate fulfillment.
• Coordinate cross-functional investigations and implement corrective actions as necessary.
• Manage customer complaints and service escalations until resolution.
• Collaborate with the Commercial team, Sales Operations, Supply Chain, and Finance to ensure adherence to standard operating procedures for market requirements.
• Escalate compliance-related issues as necessary.

Requirements

• Fluent in Dutch and English, both written and spoken.
• Proven experience in customer service or related field.
• Strong problem-solving skills and attention to detail.
• Excellent communication and interpersonal skills.
• Ability to work effectively in a team-oriented environment.
• Familiarity with order management systems and processes.
• Knowledge of supply chain management is a plus.
• Ability to handle multiple tasks and prioritize effectively.

Benefits

• Competitive salary and performance-based bonuses.
• Comprehensive health and wellness benefits.
• Professional development and career advancement opportunities.
• Flexible working hours and a supportive work environment.
• Access to training programs and resources for skill enhancement.
• Engaging company culture with team-building activities.