Responsibilities

• Provide exceptional IT support to employees in Australia and New Zealand.
• Resolve technical issues efficiently while ensuring a high satisfaction rate.
• Collaborate closely with Engineering, People Ops, and Security teams to enhance support processes.
• Identify recurring issues and patterns to implement preventive measures.
• Document technical solutions and contribute to the knowledge base.
• Participate in IT projects and initiatives to improve overall support strategies.
• Stay updated on the latest technologies and IT support best practices.

Requirements

• Proven experience in IT support or related field.
• Strong understanding of IT systems and troubleshooting methodologies.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Experience with remote support tools and ticketing systems.
• Familiarity with automation tools is a plus.
• Willingness to learn and adapt to new technologies.

Benefits

• Competitive salary and performance-based bonuses.
• Flexible working hours and remote work options.
• Comprehensive health and wellness programs.
• Opportunities for professional development and skill advancement.
• A supportive and inclusive company culture.
• Access to cutting-edge technology and tools.
• Generous vacation and leave policies.