Responsibilities

• Act as the primary point of contact for clients using WinCap and QSS/OASIS, ensuring their needs are met and expectations exceeded.
• Provide training and support to new users, helping them understand and effectively utilize our software solutions.
• Develop strong, long-lasting relationships with clients to foster loyalty and satisfaction.
• Monitor client usage of the software, identify potential issues or areas for improvement, and proactively address them.
• Collaborate with internal teams to relay client feedback and suggest enhancements to our software offerings.
• Conduct regular check-ins with clients to ensure their ongoing success and satisfaction with our products.
• Travel to client sites as needed (approximately 25-50%) to provide hands-on support and training.
• Assist in the development of customer success strategies and initiatives to enhance the overall client experience.

Requirements

• Bachelor’s degree in Business, Education, or a related field.
• Proven experience in customer success, account management, or a similar role, preferably in the educational sector.
• Strong understanding of software solutions, particularly in finance and operations.
• Exceptional communication and interpersonal skills, with the ability to build rapport with clients.
• Ability to analyze client feedback and usage data to drive improvements and enhance user experience.
• Willingness to travel as required for client visits and training sessions.
• A passion for education and helping schools succeed.

Benefits

• Competitive salary ranging from $72,000 to $82,000 per year.
• Flexible remote working environment with opportunities for on-site client interaction.
• Comprehensive benefits package including health, dental, and retirement plans.
• Opportunities for professional development and career growth within a dedicated customer success team.
• Be part of a pioneering initiative to shape the future of customer success in our company.