Responsibilities

• Manage a portfolio of large law firm accounts, ensuring successful adoption of LexisNexis solutions.
• Act as a trusted advisor to customer stakeholders, fostering strong relationships and guiding them through workflow transformation.
• Drive customer value and measurable business outcomes by implementing strategic success plans tailored to each client’s needs.
• Facilitate change management processes and assist clients in navigating complex legal workflows.
• Monitor customer engagement and satisfaction, addressing any issues or concerns in a timely manner.
• Collaborate with cross-functional teams to enhance product offerings based on client feedback.
• Stay informed about industry trends and the evolving role of AI in legal work to provide clients with the most relevant insights.

Requirements

• Juris Doctor (JD) degree is required.
• Proven experience in customer success, account management, or a related field within the legal industry.
• Strong understanding of legal workflows and the technology that supports them.
• Exceptional communication and interpersonal skills, with a consultative approach to customer relationships.
• Ability to analyze customer needs and develop strategic plans to drive adoption and retention.
• Familiarity with AI applications in legal technology is highly desirable.
• Strong problem-solving skills and the ability to work independently.

Benefits

• Competitive salary and performance-based bonuses.
• Comprehensive health, dental, and vision insurance.
• 401(k) plan with company match.
• Generous paid time off and holiday policies.
• Opportunities for professional development and career advancement.
• A dynamic work environment that encourages innovation and teamwork.
• The chance to make a significant impact in the legal technology space.