Responsibilities

• Manage a portfolio of mid-market and enterprise accounts to drive renewals and identify expansion opportunities.
• Develop and maintain strong relationships with customers to foster growth and retention.
• Utilize real-time behavioral data to create tailored communication strategies for clients.
• Collaborate with cross-functional teams to ensure customer satisfaction and success.
• Implement a data-driven approach to forecasting and decision-making in your accounts.
• Work closely with the EMEA team to achieve collective goals and share best practices.

Requirements

• Proven experience in account management or a related field, preferably in a SaaS environment.
• Strong understanding of commercial ownership and the ability to treat your book of business as your own.
• Excellent communication and interpersonal skills to build multi-threaded relationships across organizations.
• Ability to analyze data and make informed decisions that lead to business growth.
• Experience in driving customer renewals and expansion through value-driven solutions.
• Eligibility to work in the UK or Ireland.

Benefits

• Competitive salary and bonus structure based on performance.
• Comprehensive health and wellness benefits.
• Flexible working hours and the option to work remotely.
• Opportunities for professional development and career advancement.
• A dynamic and supportive work environment with a focus on team collaboration.
• Access to innovative tools and resources to enhance customer engagement.