Responsibilities

• Develop and maintain strong relationships with key accounts to ensure customer satisfaction and retention.
• Act as the primary point of contact for technical inquiries, providing timely and effective solutions.
• Collaborate with internal teams to manage and resolve customer issues efficiently.
• Analyze customer needs and provide tailored recommendations to enhance their experience with our products.
• Prepare and deliver presentations and technical demonstrations to clients.
• Monitor account performance and provide regular updates to management on account status and opportunities for growth.
• Identify upsell and cross-sell opportunities to maximize revenue from existing accounts.
• Stay up-to-date with industry trends and advancements to provide informed guidance to clients.

Requirements

• Bachelor's degree in a related field or equivalent work experience.
• 5+ years of experience in technical account management or a similar role.
• Strong technical background with the ability to understand complex systems and solutions.
• Exceptional communication and interpersonal skills, with a focus on customer service.
• Proven ability to manage multiple accounts and projects simultaneously.
• Experience in the technology sector, particularly in mobile or telecommunications, is preferred.
• Fluency in English; additional languages are a plus.
• Willingness to travel as needed to meet with clients and attend industry events.

Benefits

• Competitive salary and performance-based bonuses.
• Flexible working hours and remote work options.
• Comprehensive health benefits, including medical, dental, and vision plans.
• Generous vacation and paid time off policies.
• Opportunities for professional development and continuous learning.
• Supportive company culture that values diversity and inclusion.
• Access to cutting-edge technology and innovative projects.
• Work in a dynamic and fast-paced global environment.