Responsibilities

• Manage billing-related inquiries from customers via email and phone.
• Assist with subscription-related issues and provide solutions to enhance customer satisfaction.
• Conduct exit interviews for cancellations, ensuring a thorough understanding of customer experiences.
• Collaborate with cross-functional teams to identify and resolve product bugs or issues related to subscriptions.
• Analyze billing data to ensure accuracy and compliance with company policies.
• Engage in continuous improvement initiatives within the billing process.

Requirements

• Bachelor’s degree in Finance, Accounting, or a related field.
• Proven experience in a billing or customer support role, preferably in a SaaS environment.
• Strong analytical skills and attention to detail.
• Excellent communication skills, both verbal and written.
• Ability to work independently and manage multiple tasks in a remote setting.
• Familiarity with billing software and systems is a plus.

Benefits

• Competitive salary and performance-based incentives.
• Flexible work hours and a fully remote working environment.
• Opportunity to work with a diverse and innovative team.
• Professional development opportunities and continuous learning.
• Comprehensive health benefits and wellness programs.
• Access to cutting-edge technology and tools to enhance productivity.