About the Role

As a Customer Success Manager (CSM) at our company, you will play a crucial role in ensuring the success of our small and medium-sized business (SMB) clients in the cannabis industry. You will work within an Account Team, collaborating closely with Account Managers to deliver exceptional support and foster strong relationships with dispensary customers. Your goal will be to enhance their experience with our technology platform while helping them achieve their operational objectives.

Responsibilities

• Act as the primary point of contact for SMB customers, addressing their needs and providing strategic guidance.
• Monitor customer engagement and satisfaction, proactively identifying opportunities for improvement.
• Conduct regular check-ins and business reviews with clients to discuss performance metrics and growth strategies.
• Collaborate with internal teams to resolve customer issues efficiently and effectively.
• Provide training and onboarding support to new clients, ensuring they maximize the value of our platform.
• Gather customer feedback and insights to inform product improvements and enhancements.
• Develop and maintain strong relationships with key stakeholders within client organizations.
• Stay updated on industry trends and best practices to provide informed recommendations to clients.

Requirements

• Bachelor’s degree in Business Administration, Marketing, or a related field.
• 2+ years of experience in customer success, account management, or a similar role.
• Strong understanding of the cannabis industry and dispensary operations is preferred.
• Exceptional communication and interpersonal skills, with the ability to build rapport with clients.
• Proficiency in CRM software and customer success tools.
• Ability to work independently and manage multiple accounts simultaneously.
• Problem-solving mindset and a passion for helping customers succeed.

Benefits

• Competitive salary and performance-based bonuses.
• Comprehensive health, dental, and vision insurance.
• Generous paid time off and flexible working hours.
• Opportunities for professional growth and development.
• A dynamic and inclusive work environment.
• Access to the latest technology and tools to support your work.