Position Overview

The Helpdesk Support Agent is a vital part of our internal support system, primarily responsible for troubleshooting business applications, managing user access, and ensuring smooth sales operations through live chat platforms such as Slack and Zendesk. This role is ideal for candidates with substantial experience in Salesforce and NetSuite, as well as a proven track record in live chat customer service.

Responsibilities

• Provide guidance and troubleshooting support to internal teams on the usage of business applications.
• Manage system access requests and resolve issues through Slack, Zendesk, and other administrative tools.
• Document workflows and escalate complex issues to specialized engineering and business teams as necessary.
• Collaborate with team members to enhance the efficiency of internal processes and improve customer satisfaction.
• Stay updated on product knowledge and technical advances in order to provide accurate support.

Requirements

• Proven experience with Salesforce and NetSuite.
• 2-3 years of experience in live chat customer service or technical support roles.
• Strong problem-solving skills and the ability to troubleshoot issues effectively.
• Excellent communication skills, both written and verbal.
• Ability to work independently and as part of a team in a fast-paced environment.

Benefits

• Competitive salary with performance-based bonuses.
• Flexible working hours and the option for remote work.
• Comprehensive training and ongoing professional development.
• Access to health and wellness programs.
• Supportive work environment with a focus on teamwork and collaboration.