Responsibilities

• Manage a portfolio of 30-35 K12 accounts, ensuring retention and growth strategies are executed effectively.
• Build and maintain strong relationships with key stakeholders from district offices to superintendents.
• Lead initiatives to drive customer engagement and satisfaction through personalized outreach and strategic communication.
• Collaborate with cross-functional teams including Sales, Renewals, Product, and Support to ensure a seamless customer experience.
• Analyze customer feedback and usage data to identify opportunities for account expansion and upselling.
• Develop and execute account plans to achieve quarterly and annual revenue goals.
• Provide insights to product teams based on customer needs and market trends to enhance offerings.
• Support the onboarding and training of new customers to ensure effective use of products.
• Serve as a customer advocate, representing their needs and concerns within the organization.

Requirements

• Bachelor's degree in Business, Education, or a related field; advanced degree preferred.
• 5+ years of experience in customer success, account management, or related roles within the K12 sector.
• Strong understanding of the K12 education system and existing relationships within this market.
• Proven ability to manage multiple complex customer relationships and drive strategic initiatives.
• Exceptional communication, presentation, and interpersonal skills.
• Ability to analyze data and make informed decisions to drive customer success.
• Proficiency in CRM software and customer engagement tools.
• Self-motivated with a strong sense of ownership and accountability.

Benefits

• Competitive salary and performance-based bonuses.
• Comprehensive health, dental, and vision insurance.
• Flexible work hours and the option for remote work.
• Professional development opportunities including training and certification.
• Generous paid time off and holiday policies.
• A supportive and inclusive company culture that values diversity.
• Access to employee wellness programs and initiatives.