About the Role

The Customer Activation Manager on the Partnerships team is responsible for driving the activation and early growth of Ramp’s partner-referred customers. This role offers a unique opportunity to contribute to and shape the Partner Success program, which is crucial for our clients' success.

Responsibilities

• Develop and execute activation strategies for partner-referred customers, ensuring a seamless onboarding experience.
• Collaborate with partners to identify opportunities for growth and enhancement of customer engagement.
• Monitor customer metrics post-activation to assess satisfaction and success, making adjustments to strategies as necessary.
• Provide insights and feedback to the product and engineering teams based on customer interactions and needs.
• Create and maintain documentation and resources to support partners in their activation efforts.
• Conduct training sessions and workshops for partners to ensure they understand Ramp’s offerings and can effectively communicate value to their customers.
• Work closely with the sales and marketing teams to align on messaging and customer acquisition strategies.

Requirements

• Bachelor's degree in Business Administration, Marketing, or a related field.
• 2+ years of experience in customer activation, account management, or business development.
• Strong analytical skills with the ability to interpret data and derive actionable insights.
• Exceptional communication and interpersonal skills, with an aptitude for building relationships.
• Proven ability to work independently and as part of a team in a fast-paced environment.
• Familiarity with finance or SaaS industries is a plus.

Benefits

• Competitive salary and performance-based bonuses.
• Comprehensive health, dental, and vision insurance.
• Flexible working hours and remote work opportunities.
• Generous paid time off policy and company holidays.
• Professional development opportunities, including workshops and training.
• A supportive and inclusive company culture that encourages innovation and creativity.