Responsibilities

• Develop and maintain strong relationships with clients, ensuring their needs are met and expectations exceeded.
• Act as a strategic partner for clients, advocating for their interests within the company.
• Monitor client satisfaction and retention metrics, implementing strategies to improve these outcomes.
• Identify opportunities for account expansion and lead initiatives to drive growth.
• Collaborate with internal teams to ensure seamless service delivery and address any client issues promptly.
• Provide regular updates to clients regarding their accounts and any relevant company developments.
• Conduct training sessions for clients to help them maximize the value of our services.
• Prepare reports on client feedback and account performance for management review.

Requirements

• Bachelor's degree in Business, Marketing, or a related field.
• Proven experience in customer success, account management, or a related role.
• Exceptional communication and interpersonal skills, with the ability to build rapport with clients.
• Strong problem-solving skills and a proactive approach to addressing client needs.
• Ability to work independently in a fully remote environment, managing your own schedule and tasks effectively.
• Familiarity with CRM software and analytics tools.
• Desire to grow and advance within the company, with a focus on long-term career development.

Benefits

• Competitive salary ranging from ₱60,000 to ₱80,000 gross monthly.
• Permanent, full-time employment with fully remote work options.
• Comprehensive HMO coverage after regularization.
• Generous vacation policy: 12 vacation days and 10 sick days per year.
• 13th month pay and contributions to SSS, PhilHealth, and PAG-IBIG.
• Paid training opportunities to enhance your skills.
• Clear growth path within the company to advance your career as a Customer Success Manager.