About the Role

As a Senior Customer Activation Manager on the Partnerships team, you will play a crucial role in fostering the growth of Ramp’s partner-referred customers. You will take ownership of the activation process and ensure a seamless experience for our clients, allowing them to harness the full potential of our financial infrastructure.

Responsibilities

• Develop and implement effective activation strategies for new partner-referred customers.
• Collaborate with cross-functional teams to create tailored onboarding experiences.
• Analyze customer data to identify trends and areas for improvement in the activation process.
• Serve as a primary point of contact for partners, providing support and guidance to enhance customer satisfaction.
• Contribute to the continuous improvement of the Partner Success program by providing feedback and insights.
• Monitor customer usage and engagement metrics to ensure ongoing success and address any challenges proactively.
• Facilitate training sessions and workshops for partners to empower them in maximizing Ramp's offerings.
• Collaborate with marketing to develop resources and materials that support partner engagement and retention.

Requirements

• Bachelor’s degree in Business, Marketing, or a related field.
• Proven experience in customer success, account management, or business development.
• Strong analytical skills with the ability to interpret data and make informed decisions.
• Excellent communication and interpersonal skills, with a knack for building relationships.
• Ability to work in a fast-paced environment and manage multiple priorities effectively.
• Experience in the financial technology sector is a plus.

Benefits

• Competitive salary with performance-based bonuses.
• Comprehensive health, dental, and vision insurance.
• Flexible working hours and remote work options.
• Generous vacation and leave policies to promote work-life balance.
• Ongoing professional development and career advancement opportunities.
• A collaborative and innovative work environment that encourages creativity.