Responsibilities

• Respond promptly to user inquiries via our mobile app, ensuring a positive customer experience.
• Assist users in navigating the platform and resolving any issues they encounter.
• Provide information about our products and services, helping users make informed decisions.
• Reinforce community standards and guidelines to ensure a safe and enjoyable environment for all users.
• Promote Palmstreet as the leading live-selling app, engaging with users to foster loyalty and community growth.
• Collaborate with the support team to identify trends in user inquiries and suggest improvements.
• Participate in training and development sessions to enhance your skills and knowledge of our platform.

Requirements

• Proven experience in customer support or a related field, preferably in e-commerce or technology.
• Excellent verbal and written communication skills in English.
• Strong problem-solving abilities and a customer-centric attitude.
• Ability to thrive in a fast-paced, dynamic environment.
• Familiarity with live shopping platforms or social commerce is a plus.
• Must be based in Mexico.
• Availability to work flexible hours, including weekends and holidays as needed.

Benefits

• Competitive salary with performance-based bonuses.
• Opportunity to work in a rapidly growing company with a strong community focus.
• Flexible working hours and the possibility of remote work.
• Comprehensive training and ongoing professional development opportunities.
• Access to exclusive company events and community engagement activities.
• Health benefits and wellness programs to support your well-being.