Responsibilities

• Lead and mentor a team of Customer Success Managers (CSMs) dedicated to Ashby's largest enterprise clients.
• Identify gaps in service delivery and implement strategies that drive meaningful change and engagement.
• Develop and maintain deep, consultative partnerships with key enterprise customers to understand their unique needs and expectations.
• Translate successful engagement strategies into repeatable processes that can be scaled across a diverse range of enterprise accounts.
• Collaborate closely with Product, Implementation, Support, and Contract Management teams to ensure a seamless experience for customers.
• Act as a coach and champion for the CSM team, fostering an environment of growth and continuous improvement.
• Monitor and analyze customer success metrics to inform strategy and decision-making.
• Advocate for customer needs and feedback within the organization to enhance the overall customer experience.

Requirements

• Bachelor's degree in Business, Marketing, or a related field.
• 5+ years of experience in customer success, account management, or a related field, preferably within an enterprise environment.
• Proven leadership experience with a track record of managing teams to achieve exceptional results.
• Strong analytical skills with the ability to interpret data and make informed decisions.
• Excellent communication and interpersonal skills, with the ability to build relationships with stakeholders at all levels.
• Demonstrated ability to navigate complex enterprise partnerships and understand customer needs.
• Highly organized with strong project management skills.

Benefits

• Competitive salary and performance-based bonuses.
• Comprehensive health, dental, and vision insurance.
• Flexible work hours and remote work options.
• Professional development opportunities to enhance your skills and career growth.
• Collaborative and inclusive team culture.
• Access to cutting-edge tools and technologies to support your work.
• Generous paid time off and holiday policies.